Lancaster General Health Urgent Care FAQ's

How does Lancaster General Health Urgent Care serve today’s busy families? Let us count the ways!

Easy. Quick. Convenient. Lancaster General Health Urgent Care is a new kind of healthcare.

  1. When should I use Lancaster General Health Urgent Care?
  2. When should I go to the emergency room instead of Lancaster General Health Urgent Care?
  3. What kind of conditions do you treat?
  4. What can I expect at Lancaster General Health Urgent Care?
  5. How long will I have to wait?
  6. Can I use Lancaster General Health Urgent Care as my primary healthcare provider?
  7. What if I’m still not feeling better?
  8. What forms of insurance does Lancaster General Health Urgent Care accept?
  9. Do I need an appointment?
  10. Is there a minimum age to be seen at Lancaster General Health Urgent Care?

When should I use Lancaster General Health Urgent Care?  
When your doctor isn’t available or a visit to the Emergency Room isn’t necessary, use Lancaster General Health Urgent Care for common illnesses and minor injuries. Staffed by LG Health physicians, Urgent Care is open seven days a week, with extended hours. Lancaster General Health Urgent Care is part of Lancaster General Health. If you are unsure of where to go for care, click here to download our guide to determine what is best for you.


When should I go to the emergency room instead of Lancaster General Health Urgent Care? 
If you have a serious injury or illness, or a life-threatening condition—such as severe chest pain, difficulty breathing or a bone that protrudes through the skin—call 9-1-1 or go to the nearest hospital emergency room.

The conditions below require emergency treatment:

  • Difficulty breathing
  • Loss of consciousness
  • Signs of heart attack (e.g. chest pain lasting longer than two minutes)
  • Signs of stroke (e.g. sudden numbness, confusion, loss of vision)
  • Vomiting or coughing up blood
  • Traumatic head injury
  • Compound fracture (bone protrudes through skin)
  • Sudden, severe pain
  • Suspected poisoning
  • Unexplained drowsiness or disorientation
  • High fever (104° or higher for a child; 101° or higher for an infant)
  • Suicidal or homicidal feelings

What kind of conditions do you treat? 
The physicians at Lancaster General Health Urgent Care diagnose and treat a wide range of common illnesses and minor injuries, including childhood illnesses, cold and flu, earache or headache, back pain, strains and sprains.


What can I expect at Lancaster General Health Urgent Care? 
When you visit Lancaster General Health Urgent Care, you’ll receive the same high quality healthcare you have come to expect from Lancaster General Health, the region’s leading healthcare resource. You can expect a convenient location and extended hours, a welcoming environment and friendly, professional care from an experienced physician and staff.


How long will I have to wait? 
Lancaster General Health Urgent Care is committed to providing prompt care at your convenience. Most patients are in and out within an hour.


Can I use Lancaster General Health Urgent Care as my primary healthcare provider? 
To maximize your health, it’s important to have a strong, ongoing relationship with a family physician. If you need care, and your doctor can’t see you right away, Lancaster General Health Urgent Care is there for you. After your visit, the physician will forward a report to your doctor. You should contact your physician for any follow-up care. If you need a doctor, Call 1-888-LGH-INFO (1-888-544-4636) or click here to find a Lancaster General Health physician.


What if I’m still not feeling better? 
Before leaving your Lancaster General Health Urgent Care appointment, we will discuss any recommended follow-up care. After your visit, we’ll fax a report to your physician. If you’re still not feeling better after your Lancaster General Health Urgent Care visit, you should follow-up with your physician.


What forms of insurance does Lancaster General Health Urgent Care accept? 
Lancaster General Health Urgent Care accepts most insurances. Click here to see a list of participating insurance plans.


Do I need an appointment? 
At Lancaster General Health Urgent Care, you never need an appointment. Just stop in. We’re here for you seven days a week. Our hours are:

Monday–Friday, 9 a.m.- 9 p.m.
Saturday–Sunday, 8 a.m.- 8 p.m.
We’re also open most holidays (except Christmas)


Is there a minimum age to be seen at Lancaster General Health Urgent Care? 
Lancaster General Health Urgent Care provides care for children and adults of any age.

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